How long will delivery take?
You will receive an order confirmation when the status of the order changes to "Processing". Every order is checked personally by us. Outside of our business hours Monday to Friday between 8:00 a.m. and 4:00 p.m., order confirmations are only sent sporadically. If the order changes to the status sent, you will receive a shipping confirmation with tracking information. The time until handover to the shipping service provider is specified as the delivery time in the article. The delivery time for custom-made products is at least 6 weeks.
How can I see the status of my order?
If you have registered for the online store, you can watch as you register with your personal information and your order data . For every order , for example, also tells you whether it is already paid for , or on the go. In addition, we will send you an email when your order has been received and another when the shipment leaves our warehouse (shipping confirmation).
Without registration it`s not possible to access online via our shop page to your order. But you will always be updated with emails.
But my tracking number does not show up?
The shipping companys update the tracking information in about 3 working days. Example : If you order on friday nigth and you receive a tracking number on saturday morning, then expect that the shipping company can give information about the tracking code on wednesday.
Which shipping company do you use?
Deutsche Post and DHL. Please check your tracking code at his pages.
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