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FAQ

How long will delivery take?

Delivery will be made within the delivery time stated in the article after our order confirmation. If your order within 10-15 business days ( Monday to Friday ) after shipment confirmation is not received or you didn't get a shipping confirmation , then please send an message through our contact form . Please remember to include your order number. Custom made orders like plexi faceplates order, Joysticks etc can have a delivery time to 4-5 weeks.

How can I see the status of my order?

If you have registered for the online store, you can watch as you register with your personal information and your order data . For every order , for example, also tells you whether it is already paid for , or on the go. In addition, we will send you an email when your order has been received and another when the shipment leaves our warehouse (shipping confirmation).

Without registration it`s not possible to access online via our shop page to your order. But you will always be updated with emails.

But my tracking number does not show up?

The shipping companys update the tracking information in about 3 working days. Example : If you order on friday nigth and you receive a tracking number on saturday morning, then expect that the shipping company can give information about the tracking code on wednesday.

Which shipping company do you use?

Deutsche Post and DHL. Please check your tracking code at his pages.

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